Shipping and Delivery Policy for One Plus Nutrition
Effective Date: 11/11/2024

At One Plus Nutrition, we are committed to providing a seamless shopping experience, including reliable and timely shipping and delivery of our products. Please review our Shipping and Delivery Policy to understand how we handle the dispatch and delivery of your orders.

1. Shipping Locations

1.1 Domestic Shipping (Within India)

  • We deliver to all major cities and towns across India.
  • If your location is not serviceable, you will be notified during the checkout process.

1.2 International Shipping

  • Currently, we do not offer international shipping. All orders are processed and delivered within India only.

2. Shipping Charges

2.1 Standard Shipping

  • Standard shipping charges apply based on the delivery destination and the order's weight. These charges will be calculated and displayed at checkout.
  • Free shipping may be available on selected orders or during promotional periods, subject to applicable terms and conditions.

2.2 Express Shipping

  • For urgent orders, we offer express shipping at an additional cost. Exact charges will be displayed at checkout based on your location.

3. Delivery Timeframes

3.1 Estimated Delivery Time

  • Domestic Orders: Orders are typically delivered within 5-7 business days from the date of dispatch, depending on the location.
  • Delivery times may vary for remote locations or during peak seasons (e.g., holidays, festivals).

3.2 Dispatch Time

  • Orders are processed and dispatched within 2-3 business days after order confirmation. You will receive an email or WhatsApp notification once your order is dispatched.

3.3 Delays

  • While we strive to deliver orders within the estimated timeframe, certain factors such as unexpected courier delays, natural events, or regulatory restrictions may impact delivery times. In such cases, we will keep you informed.

4. Order Tracking

4.1 Tracking Information

  • Upon dispatch, a tracking number will be sent to you via email or WhatsApp.
  • You can use this tracking number to monitor your shipment on our courier partner's website.

4.2 Inquiries

  • If you experience any issues with tracking your order or if the tracking number is not working, please contact us at pradeephammer067@gmail.com or via WhatsApp at +91 9992 011 213 (Available between 11:00 AM - 6:00 PM).

5. Delivery Attempts

5.1 Missed Delivery

  • If no one is available to accept the delivery, the courier will make up to two delivery attempts. If unsuccessful, the package may be returned to us.
  • If a package is returned due to missed delivery attempts, the customer may be responsible for any re-shipping costs.

6. Unsuccessful Delivery

6.1 Incorrect Address

  • Please ensure the delivery address provided at checkout is accurate. We are not responsible for delays or additional charges resulting from an incorrect address.

7. Damaged or Lost Items

7.1 Damaged During Shipping

  • If your package arrives damaged, please contact us immediately at pradeephammer067@gmail.com or via WhatsApp at +91 9992 011 213 with photos of the damage. We will investigate and offer a resolution, such as a replacement or refund.

7.2 Lost Items

  • In the rare event of a lost package, we will work with our courier partners to resolve the issue. Once the investigation is complete, we will offer a replacement or refund.

8. Contact Information

For any questions or issues related to shipping and delivery, please reach out to us at:

One Plus Nutrition
Email: pradeephammer067@gmail.com
Only WhatsApp: +91 9992 011 213 (Available between 11:00 AM - 6:00 PM)