Cancellation and Refund Policy for One Plus Nutrition
Effective Date: 11/11/2024
At One Plus Nutrition, we strive to ensure that you are fully satisfied with your purchase. However, we understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the process and conditions for cancellations, returns, and refunds.
1. Order Cancellation
1.1 Before Shipment
You may cancel your order before it has been dispatched by contacting us at pradeephammer067@gmail.com or by phone at +91 9992 011 213.
If the cancellation request is made before shipment, a full refund will be processed within 7 business days.
1.2 After Shipment
If the order has already been dispatched, cancellation is not possible. You may need to follow the return process once the order has been delivered.
2. Return and Exchange Policy
2.1 Eligibility for Returns
Items are eligible for return within 7 days of delivery, provided that:
- The item is in unused, unwashed, and original condition.
- The item has the original tags and packaging intact.
- Sale or discounted items are non-refundable and non-exchangeable, unless the product is defective.
2.2 Return Process
To initiate a return, please contact us at pradeephammer067@gmail.com or call us at +91 9992 011 213. Provide your order number, reason for the return, and any supporting details (photos of defects, if applicable).
Once your return is approved, we will provide instructions for shipping the item back to us. Please note that customers are responsible for return shipping costs unless the item was defective or incorrect.
2.3 Exchange Policy
If you wish to exchange an item for a different size or type, please follow the return process and specify the desired replacement. Exchanges are subject to availability.
If the requested item for exchange is unavailable, we will process a refund for the returned item.
3. Refund Policy
3.1 Refund Eligibility
Refunds are available for eligible returned items as long as the item meets the return criteria outlined in Section 2.1.
Shipping fees are non-refundable, except in cases where the return is due to a defect or incorrect item.
3.2 Refund Process
Once we receive the returned item and verify that it meets the return criteria, we will process the refund.
Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, refunds may take 7-10 business days to reflect in your account.
3.3 Refund Denials
If the returned item does not meet the return conditions (e.g., used, damaged, missing tags), we reserve the right to deny the refund.
We will notify you if the refund is denied and return the item to you at your expense.
4. Non-Returnable and Non-Refundable Items
- Sale or Discounted Items: Items purchased during sales or at discounted prices are final sale and cannot be returned or refunded.
- Customized or Personalized Items: Any item that has been custom-made or personalized according to your specifications is non-returnable and non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at pradeephammer067@gmail.com or call +91 9992 011 213 with details and photos.
We will arrange a return or exchange at no additional cost to you.
6. Contact Information
For any inquiries regarding cancellations, returns, or refunds, please reach out to us at:
One Plus Nutrition
Email: pradeephammer067@gmail.com
Phone: +91 9992 011 213
Address: 335/10, Amrit Colony, Rohtak, Rohtak, Haryana, 124001